1.0 Does my payment include import duties and taxes?
Our prices do not include customs duties, import fees or taxes in your country. Our prices only cover the export fees in India. You will pay additional import duties or taxes in your country when the watch is shipped to you.
2.0 Do you accept PayPal payments?
We understand that PayPal is a widely used payment platform across the world and you may be used to PayPal across international websites. PayPal's settlement charges in India are extremely high and make it prohibitively expensive for a small business like ours. So, we do not accept PayPal at this time.
3.0 Do you accept Wire transfers?
No, we do not accept wire transfers at the moment. Reserve Bank of India regulations for incoming wire transfers are paperwork heavy, we do not have the resources to manage this compliance at this time.
4.0 What payment provider do you use?
Our payment provider is Razorpay. They're widely known in India, are regulated under Reserve Bank of India, and proven to be safe. Their platform is easy to use, and very fast in approving payments. They're used by thousands of online businesses in India.
5.0 What modes of payments do you support?
Our payment provider Razorpay supports all Visa, Master, and AMEX cards worldwide.
6.0 Why are my payments failing?
Your payment is failing most likely because your card issuing bank has "flagged" the transaction as a potentially fraudulent one. This happens when your card isn't normally used for high-value overseas purchases, especially from Indian websites. The bank "flags" the transaction and denies the request from our payment gateway, which results in failure of payments.
7.0 What should I tell my bank if my payments are failing?
Most banks have a way of communicating the failure through text messages. If you receive a text message asking you to validate the transaction, you may text the bank letting them know that the transaction is legitimate.
Some banks do not communicate transaction failures. In these cases, you have to call your bank and ask them to "remove" the flag on your card. You can inform them specifically that you are attempting a "card-not-present" online purchase of high-value on an Indian website using Indian Rupee as the primary currency. Your bank will then allow the transaction.
8.0 What should I do once my bank allows the transaction?
Once the bank has allowed your "card-not-present" online purchase, you have to try the purchase yet again on our website. The purchase and payment will now go through successfully.