1.0 Does my payment include import duties and taxes?
Our prices do not include customs duties, import fees or taxes in your country. Our prices only cover the export fees in India. You will pay additional import duties or taxes in your country when the watch is shipped to you.
2.0 Do you accept PayPal payments?
We understand that PayPal is a widely used payment platform across the world and you may be used to PayPal across international websites. PayPal's settlement charges in India are extremely high and make it prohibitively expensive for a small business like ours. So, we do not accept PayPal at this time.
3.0 Do you accept Wire transfers?
No, we do not accept wire transfers at the moment. Reserve Bank of India regulations for incoming wire transfers are paperwork heavy, we do not have the resources to manage this compliance at this time.
4.0 What payment provider do you use?
For purchases from India, we use Razorpay as our payment provider. For purchases with overseas cards, we use Stripe as our payment provider. Both Razorpay and Stripe are used by online business worldwide and are reliable platforms for secure online purchases.
5.0 What modes of payments do you support?
We support all Visa, Master, and AMEX cards worldwide. For India, we support UPI, wallets, and Net Banking transactions.
6.0 Why are my payments failing?
Your payment is failing most likely because your card issuing bank has "flagged" the transaction as a potentially fraudulent one. This happens when your card isn't normally used for high-value overseas purchases, especially from Indian websites. The bank "flags" the transaction and denies the request from our payment gateway, which results in failure of payments.
7.0 What should I tell my bank if my payments are failing?
Most banks have a way of communicating the failure through text messages. If you receive a text message asking you to validate the transaction, you may text the bank letting them know that the transaction is legitimate.
Some banks do not communicate transaction failures. In these cases, you have to call your bank and ask them to "remove" the flag on your card. You can inform them specifically that you are attempting a "card-not-present" online purchase of high-value on an Indian website using Indian Rupee as the primary currency. Your bank will then allow the transaction.
8.0 What should I do once my bank allows the transaction?
Once the bank has allowed your "card-not-present" online purchase, you have to try the purchase yet again on our website. The purchase and payment will now go through successfully.